Terms & Conditions

1. General terms and acceptance

These Terms & Conditions apply to your access to and use of House Of Pokies Casino, including the website, account services, games, promotions and related features. They form a legally binding agreement between you and the operator of the website. References to “House Of Pokies Casino”, “we”, “us” or “our” mean the relevant website operator, while “you” or “your” means the person using the website.

By registering an account, visiting pages that require acceptance of these terms, depositing funds, entering a promotion or playing a game, you agree to comply with these Terms & Conditions and any additional rules displayed for a particular service. Game rules, promotional terms, payment information, privacy information and responsible gambling guidance may form part of these terms when they are made available on the website.

We may amend these Terms & Conditions from time to time to reflect changes to the website, applicable requirements, services or operational practices. The latest version will be published on the website. You should review the terms regularly, particularly before using the website after an update. Continued use of the website after changes are published may be treated as acceptance of the amended terms.

Lawful use

You are responsible for checking that online gambling is lawful where you are located. You must not access or use the website if doing so would breach the laws or regulations that apply to you. We may restrict access to the website, games or account services in certain locations where required by law, regulation, technical controls or our operational policies.

The website is intended for adults. You must be at least 18 years old, or the minimum legal gambling age that applies in your location if it is higher, before creating an account or using any gambling service. We may request evidence of age and identity at any stage. Attempting to use the website while underage is prohibited, including where an adult permits or assists another person to use their account.

2. Accounts, identity and security

You may need to register an account to access some or all of the website’s services. The information you provide must be accurate, complete and current. You must update your details if they change. We may ask you to verify information about your identity, age, address, source of funds or payment method before allowing deposits, withdrawals or continued access.

Each person may use only one personal account unless we expressly agree otherwise. You must not create an account for another person, use another person’s account, share your account, or allow someone else to gamble using your login details. An account must be used for personal entertainment and not for commercial, professional or third-party activity.

• Keep your username, password, security information and devices protected.
• Do not disclose login information to another person or save it where it can be accessed by others.
• Notify us promptly if you suspect that your account has been accessed without permission.
• Do not use false, misleading, stolen or unauthorised personal or payment information.
• Do not attempt to bypass account, location, age, identity or responsible gambling controls.

You are responsible for activity carried out through your account unless you have promptly reported unauthorised access and the relevant circumstances show that you were not responsible. We may suspend or close an account where information cannot be verified, where security concerns arise, or where we reasonably believe that the account is being used in breach of these terms.

Verification and account review

Account checks may be carried out before or after registration and during the relationship. Reviews can include identity, age, location, payment ownership, source of funds, affordability or unusual activity. You must provide requested documents or information within a reasonable period and ensure that documents are genuine, readable and current. Delays to a review may affect access to deposits, games or withdrawals.

If an account is closed, suspended or self-excluded, you must not attempt to open or use another account to avoid the restriction. We may take appropriate action where this occurs, including closing related accounts and applying any measures permitted under applicable requirements.

3. Deposits, games, promotions and withdrawals

You may deposit funds only through payment methods made available on the website and only where you are authorised to use the method. Deposits must be made for your own account and not on behalf of another person. We may reject, reverse or review a transaction where the payment method cannot be verified, appears unauthorised, creates a security concern or does not comply with applicable requirements.

You should choose deposit amounts carefully and ensure that gambling funds are affordable. A deposit is not a guarantee of winnings. You remain responsible for checking transaction details before confirming a payment, including the amount and selected payment method. Banks, payment providers or other intermediaries may apply their own fees, processing rules or restrictions.

Games are played according to the rules displayed with the relevant game or service. You should read those rules before playing. Results are determined by the game system and applicable game mechanics. You accept that technical events, connection interruptions, device problems or other issues may affect a session. We may investigate disputed, incomplete or irregular transactions and may correct an obvious error where permitted.

Promotions and bonuses

Promotions, bonuses, free plays and other offers are subject to separate promotional terms. Those terms will explain eligibility, the offer period, qualifying activity, any contribution or turnover requirements, applicable game restrictions, maximum values and the circumstances in which an offer may be withdrawn or cancelled. You should read the relevant promotional terms before opting in or using an offer.

Unless the applicable promotion expressly says otherwise, you may not claim the same offer more than once, combine offers in a way that is not permitted, use multiple accounts to obtain an advantage, or take part using payment details belonging to another person. We may refuse, cancel or adjust a promotion where there is suspected abuse, error, fraud, collusion or a breach of the promotional terms.

Withdrawals and balances

Withdrawal requests are subject to account verification, the relevant game or promotional rules, payment-provider requirements and any lawful checks. We may return funds to the original payment method where appropriate or use another permitted method. We do not guarantee a particular processing time because timing can depend on verification, the selected method, banks, payment providers and other circumstances outside our control.

You must not use the website to deposit or withdraw funds connected with unlawful activity, fraud, money laundering, payment abuse or any other prohibited purpose. If a transaction or balance is being reviewed, access to relevant funds or services may be restricted until the review is complete. We may take action required by law or by a competent authority.

4. Responsible use, prohibited conduct and general conditions

Gambling involves financial risk and is not a way to earn income or recover losses. You should treat it as entertainment and only gamble with money you can afford to lose. Use the responsible gambling tools and information available on the website, including deposit controls, time reminders, breaks or self-exclusion where offered. If gambling is causing concern, stop using the service and seek support from an appropriate Australian gambling support organisation or health professional.

You must use the website fairly and lawfully. Prohibited conduct includes fraud, chargeback abuse, collusion, cheating, manipulation of games, exploitation of errors, use of automated software, interference with the website, unauthorised access, distribution of harmful code, and conduct intended to obtain an improper advantage. You must not use the website to facilitate criminal activity or to harm another person.

We may suspend, limit or close an account, void affected activity, withhold or recover funds, cancel an offer, or take other reasonable action where we suspect a breach of these terms, unlawful activity, a technical or pricing error, identity concerns, payment abuse or activity that creates a risk to the website or its users. Any action will be taken subject to applicable law and relevant dispute or review processes.

Website availability and content

We aim to keep the website and services available, accurate and secure, but continuous availability cannot be guaranteed. Access may be interrupted for maintenance, updates, security reasons, technical faults, network problems, third-party failures or circumstances beyond reasonable control. You should not rely on the website as a permanent record of account information and should retain your own relevant transaction records.

Website content is provided for general information and may change without notice. We do not guarantee that every page, game, feature or offer will remain available, or that content will always be free from errors. Links to third-party websites or services may be provided for convenience. We are not responsible for third-party content, availability, security or privacy practices, and your use of those services may be subject to separate terms.

Liability, complaints and final provisions

To the extent permitted by law, you use the website at your own risk. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified. Subject to those rights, we are not responsible for loss caused by events outside reasonable control, your failure to protect account details, incorrect information supplied by you, interruptions to third-party services or your breach of these terms.

If you have a question or complaint, review the available help and support information on the website and use the stated account or support process. Provide enough information for the issue to be investigated, including relevant dates, transaction references and a clear description of the concern. We may request further information before responding. You should not make duplicate accounts or attempt to resolve a complaint by bypassing an account restriction.

If a provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law. A failure to enforce a provision immediately does not mean that it has been waived. These terms, together with any applicable rules and policies displayed on the website, represent the agreement governing your use of House Of Pokies Casino, subject to the mandatory laws that apply to you.