Betting Rules

General betting conditions

By opening an account, accessing the website or placing a wager, you confirm that you have read and accepted the rules that apply to your use of the service. These rules are intended to provide a clear framework for account activity, deposits, wagers, game play, withdrawals and the settlement of results. Additional conditions may apply to particular games, promotions or payment methods. If an individual game rule conflicts with a general rule, the game-specific rule will normally apply to that game, subject to the website Terms and Conditions and applicable law.

You must only use the service where online gambling is lawful for you to do so. Players in Australia are responsible for understanding the laws that apply in their state or territory and for complying with any local restrictions. You must not use the website if you are below the legal gambling age, are prohibited from gambling, or are subject to a self-exclusion or other restriction that prevents you from using the service.

Each player should operate only one personal account unless the operator has expressly approved another arrangement. Account information must be accurate, complete and kept up to date. You must not create an account in another person’s name, allow another person to use your account, or place wagers on behalf of someone else. You are responsible for keeping your login details secure and should notify the operator through the available website support channels if you believe your account has been accessed without permission.

• Only the registered account holder may deposit funds, place wagers and request withdrawals.
• You must provide information that is truthful and capable of being verified when requested.
• Attempts to bypass account, location, age or identity checks may result in restricted access or account review.
• The operator may refuse, suspend or limit activity where required for security, compliance, responsible gambling or other legitimate reasons.
• You should review the current website rules before playing because policies and game availability may change.

The operator may carry out age, identity, payment, source-of-funds or other verification checks. You may be asked to provide suitable documents or information before certain account actions can be completed. A failure to provide requested information, or information that cannot be verified, may delay or prevent deposits, wagers or withdrawals. Any review will be handled in accordance with the applicable privacy information and legal requirements.

Wagers, game play and results

You should check the stake, selected game, bet type, number of lines or other wager details before confirming a bet. A wager is generally treated as accepted only when it has been successfully recorded by the website and appears in your account or betting history. A message, interrupted connection or page error does not necessarily mean that a wager was accepted or rejected. Always check your account history before attempting to place the same wager again.

You are responsible for reviewing the rules, available stakes, displayed prices, potential returns and other information shown before play. The rules for a particular game may explain how outcomes are generated, how winning combinations are determined, how bonus features work and how ties, cancellations or incomplete rounds are handled. If you are unsure how a game operates, do not place a wager until you have reviewed the information provided on the website.

Acceptance and settlement

Wagers are settled according to the recorded transaction, the relevant game rules and the information available at the time the wager was accepted. A wager may be cancelled, voided or reviewed where there is a technical error, an obvious display error, a system interruption, suspected misuse, a duplicate transaction or another circumstance covered by the applicable rules. Where a wager cannot be settled normally, the operator may take reasonable action to correct the record and apply the relevant terms.

Game outcomes are determined by the system or process used for the relevant product. For games using random outcomes, the result is not determined by previous wins, previous losses, the size of a wager or the length of a playing session. Past results do not predict future results. A winning result is not guaranteed, and no strategy can remove the chance of losing.

Technical issues and interruptions

The website may occasionally be unavailable or affected by maintenance, internet problems, device issues, software faults or other interruptions. If a game stops during play, do not assume that the round has been lost or won until the account history or game record has been checked. Where the system has recorded sufficient information, the round may be completed or settled under the applicable game rules. Where a result cannot be reliably determined, the operator may investigate and apply the relevant correction process.

1. Choose the game and stake carefully before confirming.
2. Check that the wager is shown as accepted in your account history.
3. Do not refresh repeatedly or place duplicate wagers after an error message.
4. Keep a record of the transaction reference or relevant account information if you need to raise a query.
5. Review the game rules before using a new game, feature or betting option.

The displayed balance, wager history and game history are provided to help you monitor activity. If you notice a transaction that appears incorrect, raise it through the available website support process as soon as reasonably possible. The operator may request details needed to investigate, including the date, game, stake, result or transaction reference.

Deposits, withdrawals and account balances

You should only deposit money that you can afford to lose and should use a payment method held in your own name or otherwise approved for your account. Payment methods may be subject to verification, processing conditions and restrictions set by the operator or the payment provider. A deposit should not be treated as available for wagering until it has been successfully received and credited to the account.

You are responsible for checking the amount before confirming a deposit or withdrawal request. Payment providers may apply their own terms, fees, processing times or transaction limits. The operator cannot control delays caused by a bank, card provider, digital payment service, telecommunications provider or other third party. The available options and conditions may vary according to account status, location, verification requirements and operational availability.

Withdrawal requests may be reviewed before funds are released. This may include checks of identity, account ownership, payment history, wagering activity, responsible gambling matters and compliance requirements. A withdrawal may be returned to an eligible payment method, or another method may be requested where the original method is not suitable. The operator may ask for further information where necessary to protect the account and comply with applicable obligations.

• Do not use another person’s payment card, account or wallet without express approval.
• Keep your payment details and personal information accurate.
• Check whether a payment method has conditions that affect deposits or withdrawals.
• Do not attempt to use the service to transfer funds between people.
• Review your account balance and transaction history regularly.
• Report an unrecognised payment or account transaction promptly through the available support process.

A balance may be adjusted if a transaction has been duplicated, reversed, credited in error or affected by a technical or payment-processing issue. If an amount is credited to your account in error, you should not use it. The operator may correct the balance and may contact you to explain the adjustment. Any treatment of funds will be subject to the website terms and applicable law.

Promotional funds, if offered, may be subject to separate promotion terms. Those terms should state the qualifying activity, eligibility conditions, expiry arrangements, wagering requirements or other restrictions that apply. You should read the relevant promotion terms before accepting or using any promotional offer. If there is a conflict, the specific promotion terms may apply to that offer.

Responsible gambling, complaints and rule changes

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play and avoid wagering with money needed for rent, bills, food or other essential expenses. Take regular breaks and keep track of the time and amount you spend. Never chase losses by increasing stakes or continuing to play after reaching your personal limit.

• Set personal spending and time limits before starting a session.
• Stop playing if gambling is affecting your mood, relationships, work or finances.
• Do not gamble while under the influence of alcohol or other substances.
• Use available account controls, cooling-off options or self-exclusion tools if you need a break.
• Seek independent support if gambling no longer feels enjoyable or manageable.
• If you are worried about another person’s gambling, encourage them to seek appropriate help.

You can contact the operator through the support options made available on the website if you have a question about a wager, account record, game result or payment. When raising an issue, provide a clear description and any relevant information, but do not send passwords or unnecessary sensitive information. The operator may review the matter and request additional details before providing an outcome.

If you remain dissatisfied after the internal review process, the website information may explain any further complaint or dispute pathway available to you. Complaints should be raised respectfully and as soon as possible. Records relating to the account or transaction may be retained and reviewed for the purpose of investigating the issue, meeting legal obligations and maintaining the security of the service.

These betting rules may be updated when the service, games, legal requirements or operational processes change. The current version published on the website will apply from the stated effective date or, where no date is shown, from publication. It is your responsibility to review the rules from time to time. Continued use of House Of Pokies Casino after an update may indicate acceptance of the revised rules, subject to any rights you have under applicable law.

If any part of these rules is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted. These rules do not remove any protection or right that cannot legally be excluded. For the complete conditions governing your account and use of the website, read these rules with the current Terms and Conditions and the other legal information published by House Of Pokies Casino.