Privacy Policy

Information we collect

When you use House Of Pokies Casino, we may handle information that identifies you, relates to your account or helps us operate the website. The information collected depends on the services you use, the information you provide and the legal or security checks that apply to online gambling services. We aim to collect information that is reasonably necessary for these purposes.

Account and contact details

This may include your name, date of birth, residential details, contact details, account login information and other details needed to create and maintain an account. We may also keep records of your communications with support, including questions, requests, complaints and information you provide when asking for help. These records help us understand your request, respond consistently and maintain an appropriate service history.

Identity and verification information

To support account verification, age checks, financial crime controls and responsible operation of the service, we may request identity or address information and copies of verification documents. The information in these documents may include identifying details and images or other evidence needed to confirm that an account is being used appropriately. We may also record the outcome of verification checks and any follow-up information required to resolve an account issue.

Payment and transaction records

We may collect or receive information about deposits, withdrawals, payment methods, account balances, wagers, game activity and other transactions connected with the service. Payment providers may process payment information on our behalf, and we may receive information needed to confirm a transaction, prevent misuse, manage an account or meet record-keeping obligations. We do not need to use payment information for advertising purposes.

Device, usage and cookie information

When you visit the website, technical information may be collected automatically. This can include your IP address, browser type, device type, operating system, language settings, approximate location information, pages visited, session activity, referral information and information about errors or performance. We may also use cookies and similar technologies to remember preferences, support account functions, understand website usage, improve security and help the site work as intended.

How we use information

Personal information may be used to provide and administer casino services, communicate with players and protect the integrity of the website. We may use information for the following purposes:

• Creating, verifying and administering your player account.
• Processing deposits, withdrawals and other account transactions.
• Providing customer support and responding to questions, requests or complaints.
• Checking identity, age, account ownership and eligibility to use relevant services.
• Detecting, preventing and investigating fraud, suspicious activity, account misuse, collusion, payment abuse and other security risks.
• Monitoring activity to support the safe and responsible operation of the service.
• Maintaining website functionality, troubleshooting technical problems and improving website performance.
• Sending service messages about your account, transactions, security, changes to the website or this Privacy Policy.
• Sending marketing communications where permitted and where you have provided the required consent or otherwise allowed us to do so.
• Meeting legal, regulatory, accounting, audit, dispute-resolution and record-keeping requirements.
• Protecting the rights, property, safety and security of players, the website and relevant service providers.

We may use information for more than one purpose where those purposes are connected. For example, transaction information may be needed both to complete a payment and to identify unusual activity. Verification information may be used both to confirm account details and to help meet obligations applying to gambling services. We do not use personal information in a way that is unrelated to the reason it was collected unless this is permitted or required.

Marketing choices

If you receive promotional messages, you can withdraw your consent to marketing at any time. You may use an unsubscribe option included in a marketing message where one is provided, change available communication preferences in your account, or contact support@houseofpokiescasino.click with your request. Stopping marketing messages will not usually stop important service communications, such as security notices, transaction updates or messages about your account.

When information may be shared

Information may be shared with service providers that help operate the website and provide related services. These providers may support payment processing, identity verification, fraud prevention, technology, hosting, customer support, communications, security, analytics, auditing or professional advice. They should only handle information for relevant business or service purposes and in accordance with applicable requirements.

Information may also be disclosed where necessary to comply with a lawful request, meet a legal obligation, protect the safety or security of a person or service, investigate suspected wrongdoing, resolve a dispute or protect rights and property. If information is handled by a provider in another country, appropriate steps may be taken to manage that handling in accordance with applicable privacy requirements.

Cookies, security and retention

Cookies and similar technologies

Cookies are small files or similar technologies placed on your device when you use a website. Some are needed for basic functions, such as keeping a session active, supporting account access, remembering settings and helping protect the website. Other cookies may help us understand how the website is used, measure performance or remember preferences. Depending on the technology and the way it is used, cookies may collect information about your device, browser and activity on the website.

You can manage or restrict cookies through your browser settings. You may be able to delete existing cookies, block some or all cookies, or receive a notification before a cookie is stored. If you disable cookies, some website features may not work correctly or may require you to enter information again. Browser controls may not remove every form of similar technology, so settings should be reviewed regularly if you want to manage your preferences.

Security measures

We take reasonable steps to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, authentication procedures, technical safeguards, monitoring, secure handling processes and staff or provider requirements. No website, online account or electronic transmission can be guaranteed to be completely secure. You should use a strong, unique password, keep login details confidential and contact support promptly if you believe your account or information may have been compromised.

How long information is kept

We keep personal information only for as long as it is reasonably needed for the purposes described in this Policy, to maintain accurate records, handle disputes, protect the service, enforce relevant terms or meet legal and business requirements. Some records must be kept for a period required by law even after an account is closed. This may include account, verification, payment, transaction, communication, security and responsible gambling records. Once information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Your privacy rights and requests

You may contact us about the personal information connected with your account. Depending on the circumstances and applicable privacy requirements, you may ask for access to your data, correction of inaccurate or incomplete information, deletion of your data, or withdrawal of consent to marketing. You may also ask questions about how information is used, request clarification about a privacy matter or raise a concern about the handling of your information.

How to make a request

Send privacy and data requests to support@houseofpokiescasino.click. Please describe what you are asking for and provide enough information for us to identify the relevant account and understand the request. We may need to verify your identity before providing information, making a correction, processing deletion or changing communication preferences. This helps protect your account and prevents personal information from being released to the wrong person.

1. For access, ask for a copy or summary of the personal information held about you.
2. For correction, identify the information that is inaccurate, incomplete or out of date and provide the preferred update where possible.
3. For deletion, identify the data you want removed. We will consider the request and explain if some information must be retained for legal, security, dispute or record-keeping reasons.
4. For withdrawing consent to marketing, state that you no longer consent to receive promotional communications. This will not affect processing that is necessary to provide account services or meet legal obligations.

Some requests may be limited where responding would affect the rights of another person, reveal confidential information, interfere with security or fraud controls, or conflict with a legal obligation. If information cannot be deleted because it must be retained, access or use may be restricted where appropriate. We will handle requests within a reasonable timeframe and may explain any action taken or limitation that applies.

Children and account information

The service is intended for people who are legally permitted to use online gambling services. We do not knowingly seek personal information from people who are not eligible to hold a gambling account. If you believe information has been provided by an ineligible person, contact support@houseofpokiescasino.click so the matter can be reviewed.

Changes to this Privacy Policy

This Policy may be updated when the website, services, information practices or applicable requirements change. The latest version will be made available on this page. Where a change is important, we may provide notice through the website, by email or by another appropriate account communication method. You should review the Policy from time to time so you understand how information is handled.